Billing & Plans

ReplyBubble keeps pricing simple: a flat platform fee for the features you need, with AI costs handled separately by your provider. No hidden charges, no per-seat pricing.

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Plans Overview

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What All Plans Include

Every ReplyBubble account, including Free, comes with:

• Spam and abuse protection — automated filtering keeps junk out of your conversations
• AI safety guardrails — built-in protections to keep your chatbot on-topic and professional
• Encrypted connections — all data is transmitted over HTTPS
• 99.9% uptime target — your chatbot stays available when your visitors need it
• Bring Your Own AI Key — use your own OpenAI or Anthropic API key so you control costs directly

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Free Trial

Every new account starts with a 14-day Pro trial. No credit card required. During the trial you get full access to every Pro feature: unlimited conversations, custom branding, all integrations, and full analytics. After 14 days, your account moves to the Free plan automatically. You keep Free plan features (500 conversations per month, 5 KB documents, basic analytics). Nothing is deleted. Upgrade to Pro anytime to pick up where you left off.

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AI Usage Costs (Separate from ReplyBubble)

ReplyBubble charges a flat platform fee — the plan price listed above. That covers the dashboard, widget, integrations, analytics, and all platform features. AI usage costs go directly to your AI provider (OpenAI or Anthropic) through your own API key. ReplyBubble never marks up or resells AI tokens. What does AI actually cost?

• A typical conversation costs a few cents
• Most small business sites spend less than $10/month on AI usage
• Sites with heavier traffic may spend more, but costs scale predictably

ReplyBubble reduces your AI costs automatically by caching repeated questions, filtering spam before it reaches the AI, and running efficient knowledge base searches so the model processes less text per response.

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Monthly vs Annual Billing

• Pro monthly: $12/month, billed each month
• Pro annual: $10/month ($120/year) — save $24/year

You can switch between monthly and annual billing anytime from Dashboard > Settings > Billing. When switching to annual, the remaining balance from your current monthly period is prorated.

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Upgrading

1. Go to Dashboard > Settings > Billing
2. Select your plan and billing cycle
3. Complete payment

Changes take effect immediately. You get instant access to all Pro features — unlimited conversations, custom branding, full analytics, and every integration.

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Downgrading

1. Go to Dashboard > Settings > Billing
2. Switch to the Free plan

Here is what happens:

• Pro features remain active until the end of your current billing period
• After that, your account moves to Free plan limits
• Conversation history beyond 30 days becomes inaccessible (it is not deleted — upgrade again to restore access)
• KB documents beyond 5 become read-only (you can view them but not edit until you remove extras or upgrade)

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Cancellation

You can cancel anytime. There are no cancellation fees and no lock-in contracts. When you cancel, your Pro features stay active through the end of your current billing period. After that, your account reverts to the Free plan. Your data is preserved within Free tier limits — nothing is deleted.

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Enterprise

Enterprise pricing is custom-built for teams that need:

• Single sign-on (SSO)
• Custom integrations beyond the standard set
• Priority support with a dedicated contact
• Unlimited chat history and workspaces
• API access to analytics data

Contact [email protected] to discuss your needs and get a quote.