Integrations

ReplyBubble connects with the tools you already use. When a visitor fills out a form or starts a chat, you can automatically send that data to your CRM, get notified in Slack, or trigger any workflow — no code required for most setups.

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Integration Availability by Plan

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Notification Channels

Notification channels are the core of ReplyBubble’s integration system. Each channel sends real-time notifications to a destination whenever specific events happen in your workspace.

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Channel Types

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Event Toggles

Each channel can be configured to trigger on specific events: Toggle events on or off per channel. For example, you might want Slack notifications only for escalations and form submissions, while a webhook receives every event for logging.

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Testing Channels

After creating a channel, click the Test button to send a sample notification. This verifies the connection works before relying on it for real traffic.

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Delivery Logs

Each channel shows a log of recent deliveries with status indicators (success or failure). Use this to diagnose issues if notifications stop arriving.

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Setting Up a Channel

1. Go to Integrations in the sidebar
2. Click the Notification Channels tab
3. Click Create Channel
4. Choose the channel type (Webhook, Slack, or Teams)
5. Configure the destination (URL for webhooks, workspace/channel for Slack/Teams)
6. Select which events to send
7. Save and test

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Webhooks (All Plans)

Webhooks are available on every plan, including Free. They let you send real-time notifications to any URL whenever something happens in ReplyBubble. What you can do:

• Get notified the instant a visitor starts a conversation, submits a form, or finishes a chat.
• Receive a JSON payload with visitor info, conversation data, and form responses — everything you need to act on it.
• Connect to any system that accepts incoming HTTP requests.

Tip: Before connecting a production system, test your webhook with a tool like webhook.site. You’ll see exactly what data ReplyBubble sends so you can plan your integration.

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Slack (Pro)

Get notified in a Slack channel whenever visitors start conversations or submit forms. Your team stays in the loop without checking the dashboard. How to set it up:

1. Go to Integrations in the sidebar and click the Notification Channels tab.
2. Click Create Channel and select Slack.
3. Click “Connect to Slack” and authorize your workspace.
4. Choose which channel should receive notifications and select your events.
5. Save.

Notifications include the visitor’s name (if available), their message, and a direct link to the conversation in your ReplyBubble dashboard.

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Microsoft Teams (Pro)

Works just like the Slack integration — receive notifications in a Teams channel when visitors interact with your chatbot. How to set it up:

1. Go to Integrations in the sidebar and click the Notification Channels tab.
2. Click Create Channel and select Microsoft Teams.
3. Follow the prompts to connect your Teams workspace.
4. Select a channel for notifications and select your events.
5. Save.

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HubSpot (Pro)

Push conversation and form data straight into your CRM. No manual data entry, no copy-pasting. What happens automatically:

• When a visitor chats or submits a form, ReplyBubble creates or updates a contact in HubSpot with their details.
• Form submissions push lead data directly into your CRM pipeline.
• Conversation summaries are attached to the contact record so your sales team has full context.

How to set it up:

1. Go to Integrations in the sidebar.
2. Click “Connect to HubSpot” and authorize access.
3. Configure field mapping if needed (defaults work well for most setups).
4. Save.

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Zapier (Pro)

Connect ReplyBubble to 5,000+ apps through Zapier. If you can do it in Zapier, you can trigger it from a chat conversation. Available triggers:

• New conversation started
• Form submission received

Example workflows:

• Send a text message to yourself when a high-value lead fills out a form.
• Add new contacts to a Google Sheet for weekly review.
• Create a task in Asana or Trello when a visitor asks a question your bot can’t answer.

How to set it up:

1. Search for “ReplyBubble” in the Zapier app directory.
2. Choose a trigger and connect your ReplyBubble account.
3. Add actions from any of Zapier’s 5,000+ supported apps.
4. Turn on your Zap.

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n8n (Pro)

n8n is an open-source alternative to Zapier. If you prefer self-hosted automation or want more control over your workflows, n8n is a great fit. How to connect:

1. In n8n, add a Webhook trigger node.
2. Copy the webhook URL from n8n.
3. In ReplyBubble, go to Integrations > Notification Channels and create a Webhook channel with that URL as the destination.
4. Build your automation workflow in n8n using the incoming data.

n8n gives you full flexibility — filter conversations, enrich contact data, route leads to different systems based on what they asked about.

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REST API (Enterprise)

For teams that need full programmatic access, the Enterprise plan includes a REST API. What you can access:

• Conversations — read, search, and export chat history.
• Contacts — create, update, and query your contact database.
• Analytics — pull metrics into your own dashboards or reporting tools.

Authentication: API key-based. Generate and manage keys in the Integrations > API Keys tab.

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Managing API Keys

1. Go to Integrations in the sidebar
2. Click the API Keys tab
3. Click Generate Key to create a new one
4. Copy the key immediately — it is only shown once

You can also rotate a key (generates a new one and invalidates the old one) or deactivate a key entirely. Each key shows its creation date and status.

Security: Treat API keys like passwords. Never commit them to source control or share them in plaintext. Store them in a secret manager or environment variable. If a key is exposed, rotate it immediately from the API Keys tab.

Who it’s for: The REST API is designed for teams with developers who want to build custom integrations or embed ReplyBubble data into internal tools. If you’re not sure whether you need it, the webhook integrations likely cover your use case.

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User Verification

If your visitors are logged-in users, you can pass their identity to ReplyBubble so conversations are attributed to real people instead of anonymous visitors. This uses HMAC signature verification to prevent impersonation. See the full guide: User Verification.

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Need Help?

If you’re unsure which integration fits your workflow, reach out through the chat widget on our site. We’re happy to point you in the right direction.