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The Preview page lets you interact with your widget exactly as a visitor would — without leaving the dashboard.

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Layout

The page is split into two panels:
  • Left panel — Status information and quick actions
  • Right panel — A live, interactive widget iframe
The widget on the right is a real instance connected to your workspace. Messages you send go through the same AI pipeline as visitor messages, so you can verify responses, test conversation starters, and check appearance settings.

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Status Panel

The left panel shows:
  • Widget status — Whether the widget is enabled and connected
  • AI configuration status — Whether an AI provider is configured and the connection is working
  • Offline mode status — Whether offline mode is enabled and what fallback behavior is configured
  • Configured conversation starters — A preview of the starter prompts visitors will see

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Quick Actions

  • Test Chat — Opens the widget on the right so you can start a conversation. Conversation starters appear just as they would for a visitor.
  • Reload Widget — Refreshes the widget iframe. Use this after making changes to settings, appearance, or personalities to see the updated version.
  • Embed Code — Opens a modal with the embed snippet for your site. Click to copy it to your clipboard.

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What to Test

  • Conversation starters — Verify they appear correctly and lead to useful responses.
  • AI responses — Ask questions that match your knowledge base content and verify accuracy.
  • Appearance — Check that colors, position, avatar, and text match your brand.
  • Offline mode — If enabled, temporarily disconnect your AI provider (or use an invalid key) to see the fallback decision tree in action.
  • Forms — Trigger form flows and verify fields, labels, and submission behavior.

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Tips

  • Preview after every change. It takes seconds and catches issues before visitors encounter them.
  • Test edge cases. Ask questions your knowledge base doesn’t cover and verify the bot handles them gracefully.
  • Check on mobile. If your site has mobile visitors, resize your browser to see how the widget adapts.