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Every visitor who provides their information — through a form, identity verification, or contact capture — becomes a contact in ReplyBubble. The Contacts section gives you a unified view of everyone who has interacted with your chatbot.

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Contact List

The main view shows all contacts in your workspace with key information at a glance. Each row shows:
  • Name and reference ID
  • Email address
  • Status indicator (colored dot)
  • Company
  • Primary tag
  • Spam classification dot
  • Last contact time
  • Message count across all conversations

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Searching

Search by name, email, or any custom field values. Results filter as you type.

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Filtering

Status filter — Show contacts by lifecycle stage:
StatusMeaning
NewRecently captured, not yet reviewed
ActiveCurrently engaged with your chatbot
QualifiedIdentified as a strong lead
UnqualifiedNot a fit for your business
SpamFlagged as spam (hidden by default)
ArchivedNo longer active, kept for records
Tag filter — Filter by tags you’ve assigned to contacts. Show spam toggle — Spam contacts are hidden by default. Toggle this on to review them.

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Stats

A row of cards at the top shows counts for total contacts, new contacts, active contacts, and qualified contacts. Use these to track lead flow at a glance.

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Export

Click Export to download your contacts as a CSV file. The export includes all contact fields, tags, and status. Useful for importing into a CRM or doing analysis in a spreadsheet.

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Contact Detail

Click any contact to see their full profile and activity history.

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Profile Header

The top of the contact page shows:
  • Avatar, name, email, and company
  • Status selector — Change the contact’s lifecycle stage with a dropdown
  • Assignment — Assign the contact to a team member for follow-up
  • Tags — Add or remove tags to organize contacts by category (e.g., “VIP”, “pricing-inquiry”, “demo-requested”)
  • Spam classification — Override the automatic spam score if a contact was incorrectly flagged, with confidence level shown
  • AI insight — An auto-generated summary of what this contact has asked about and their engagement level
  • Verified identity badge — Shows if the contact was verified through user verification
  • Fingerprint data — Browser and device information collected during conversations
  • Form field data — Any data submitted through forms

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Activity Timeline

Below the profile, a reverse-chronological timeline shows everything this contact has done:
  • Conversations — Previews of each chat thread
  • Form submissions — Data from any forms they completed
  • Notes — Internal notes added by your team
  • Contact captures — When and how the contact was first captured
Use the filter at the top of the timeline to show specific event types (e.g., only conversations or only form submissions).

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Deleting a Contact

Scroll to the bottom of the contact detail page to find the delete option. This permanently removes the contact and all associated data. This action cannot be undone.

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Contact Status Workflow

Contacts flow through lifecycle stages as you qualify and manage them: 
New --> Active --> Qualified (strong lead)
                --> Unqualified (not a fit)
                --> Spam (flagged)
                --> Archived (no longer relevant)
You can change a contact’s status at any time from their detail page. There are no restrictions on transitions — move contacts to whatever status reflects their current state.

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Spam Management

ReplyBubble automatically scores contacts for spam likelihood. When a contact is flagged:
  • A spam dot appears next to their name in the list
  • They are hidden from the default view (use the “Show spam” toggle to see them)
  • A dismissible banner warns you when spam contacts exist
You can override any spam classification from the contact’s detail page if the automatic scoring was wrong.

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Tips

  • Review new contacts regularly. Move them to Active or Qualified as you assess them so your list stays organized.
  • Use tags to segment contacts. Tags like “pricing”, “support”, or “enterprise” help you quickly find groups of related contacts.
  • Assign contacts to team members for follow-up accountability. Assignments are visible on the contact card and in the list.
  • Export weekly for CRM sync. If you are not using a direct integration, a weekly CSV export keeps your CRM data current.
  • Check AI insights for a quick summary before reaching out to a contact. The auto-generated summary gives you context without reading every conversation.